UTURN Inventions A/S
TERMS & CONDITIONS
These Terms and Conditions govern use of e-commerce at www.uturn.eu . We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
1. CONTRACTUAL PARTNER
These Terms and Conditions govern the supply by us of UTURN product ordered by you on www. uturn.eu website.
By using our website, you accept these Terms and Conditions in full. If you disagree with these Terms and Conditions or any part of these Terms and Conditions, you must not use this website.
In these Terms and Conditions, when we refer to ‘we’, ‘us’, UTURN, seller, store, or ‘our’, we mean Uturn Inventions A/S Where we refer to ‘you’, ‘your’, buyer or ‘the customer’, we mean you, the person using the service.
By ordering on our websites, you confirm that you are at least 18 years of age and accept our Terms and Conditions. Uturn Inventions A/S will send you a confirmation of your order per mail. This confirmation does not constitute acceptance of your order as no contract for the purchase of the selected goods will be formed until we receive and proof your payment. Uturn Inventions A/S reserves the right to cancel or decline any order without giving further details.
2. PLACING AN ORDER
The e-mail address and telephone number provided by the Buyer may be used only for the purposes of the implementation of orders.
The basic condition for the implementation of purchases is the correct completion by the Buyer of the order form, available on the website of the online www.uturn.eu
Incorrectly completed order forms will not be considered. A correctly completed form should contain: name, color, size and quantity of products, name and surname of the recipient, exact delivery address, contact telephone number, e-mail address of the Buyer.
In the circumstances preventing the completion of the order in full or temporarily, UTURN reserves the right to suspend the implementation of the order – it undertakes to immediately notify the Buyer about the situation.
The purchased goods are delivered to the address indicated in the order form.
The buyer has the right to choose the method of delivery, in accordance with the order form. Other than standard forms of delivery of the Goods are also possible – upon prior individual arrangement via e-mail, fax or telephone.
Shipping costs are covered by the Buyer.
Orders can be placed 24h / 7 days, all year round.
Orders are processed within 72 hours of receiving the payment. When paying by credit card, the order processing time is counted from the moment of obtaining a positive authorization. To this time, you should add 1-2 days for the delivery of the parcel by the shipping company.
If it is not possible to complete the entire order or only part of it due to the lack of goods, the Buyer is immediately informed about this fact and makes a decision on the manner and scope of such an order. The Store waits 7 days for the decision, counting from the first contact (e-mail or phone call). In lack of such a decision within the above-mentioned period, the Store will cancel those items in the order that are unavailable and will send only part of the order (available products). If the order contains one unavailable item, the Store will cancel the entire order. The resulting overpayment will be returned to the Buyer’s account.
The Seller shall not be financially responsible for failure to deliver the shipment due to an incorrectly provided address by the Buyer, the re-shipment of the Goods is at the Buyer’s expense.
Part of the assortment, eg large-size goods, is shipped in a form that requires self-assembly. Instructions are then attached to the shipment.
3. PRICES AND SHIPPING FEES
All prices are clearly shown on our websites. Prices can be changed frequently. The valid prices for each order are based on the moment the order has been placed.
Prices are shown as follow:
– For orders being shipped to countries within the European Union, VAT is already included in the product price you see on our websites. So VAT and any sales taxes are already included and you will only be charged the product price and the shipping fees.
– For orders being shipped to countries outside of the European Union, no VAT and no sales tax will be included in the product prices you see on our websites and you will not be charged any taxes by Uturn Inventions A/S. However your packages may be subject to the customs fees and import duties of the country to which your order is shipped to. So the courier will charge you any taxes or customs directly. As taxes and customs may also depend on product category as well as declared amount, we are not able to provide you with any further details. We would recommend you to consult your local Customs office, which will happily assist you with further information.
Our shipping fees are calculated by weight and volume, so by adding any item to the basket, the respective shipping fees are shown and the delivery option can be selected, once all items have been added to the basket.
When placing an order, you can choose your delivery option once all items have been added to the basket. U. will ship your order to the address you provided when placing your order. To ensure the safe delivery of your parcel, the courier company needs a signature to confirm successful delivery. If there is nobody to receive the parcel, the driver will attempt a new delivery, deposit your parcel at a neighbor or take your parcel to be securely held at the local Post Office or Depot. In case your parcel could not be delivered due to any reason, such as incorrect address, wrong delivery details, refuse of the parcel, etc., it will normally be returned directly to us. Please keep in mind we can only refund your paid product price, once the parcel has arrived back at our warehouse and any item could be verified. You will receive the refund of the paid product price by the same payment method you used when placing the order. Any paid shipping fees cannot be refunded.
5. RETURNS AND RIGHT OF WITHDRAWAL
The Seller is liable to the Buyer for physical or legal defects of the Goods.
The buyer may execute the rights under the warranty for physical defects of things, regardless of the rights resulting from the guarantee. Exercising the rights under the guarantee does not affect the Seller’s liability under the warranty.
The goods offered at www.uturn.eu online store are covered by the manufacturer’s warranty. The basis for the complaint is the proof of purchase of the goods.
In case of a complaint, please contact the [email protected] or the appropriate service, provided that its address is given on the purchase bill.
The buyer is asked to check the contents of the package in the presence of the courier. In the case of damage to the Goods or its absence in the shipment, a damage report should be drawn up.
In case of a complaint, the Buyer returns the package to the address :
The Seller shall bear the costs of transport related to the recognized complaint.
The Seller does not accept cash on delivery parcels. If the complaint is not accepted, the buyer who submitted the complaint at the company’s headquarters is obliged to collect the goods at his own expense within two months of receiving the refusal.
Model of withdrawal form:
I, __________________________________________________________ hereby give you notice that I withdraw from my contract of sale ______________________ of the following goods ___________________________________________________ Ordered on __/__/__/ / Received on __/__/__/ Name of consumer(s) __________________________________________________ Address of consumer(s) ____________________________________________ Date __/__/__/
The buyer has the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the date of receipt of the Goods.
To execute the right to withdraw from the contract, the Buyer must inform the seller about his decision by an unequivocal statement (e.g. a letter sent by post or e-mail). It is possible to use the model withdrawal form, but it is not obligatory. In order to keep the deadline for withdrawing from the contract, it is enough for the Buyer to send information regarding the execution of the Buyer’s right to withdraw from the contract before the deadline to withdraw from the contract.
In case of withdrawal from the contract, the Seller shall refund to the Buyer all payments received from the Buyer, including the costs of delivering the Goods to the Buyer (except for additional costs resulting from the method of delivery chosen by the Buyer, other than the cheapest standard delivery method offered by the seller, no later than 14 days from the day on which the store was informed about the Buyer’s decision. The reimbursement will be made by the store using the same payment methods that were used by the Buyer in the original transaction, unless the Buyer expressly agreed to a different solution. The buyer does not bear any fees related to this return.
Shipping costs are not reimbursed to the consumer if he returns only part of the ordered goods or if he was entitled to free delivery for the placed order.
In the case of withdrawal from the contract, please send the declared goods together with the receipt and return form to the address : Kongevejen 155, DK-2830 Virum Denmark immediately, and in any case no later than 14 days from the date on which the Buyer informed the Store about the withdrawal from the contract. The deadline is met if the Buyer sends back the goods before the deadline of 14 days.
The Buyer is obliged to bear the direct costs of returning the Goods to the Seller.
The store has the right to withhold the reimbursement until receipt of the goods or until proof of its return is provided, depending on which event occurs first.
The buyer is responsible only for the decrease in the value of the goods resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the goods.
6. PROTECTION OF PERSONAL DATA AND COMMENTS
Uturn Inventions A/S is committed to protecting your privacy. We inform you that the personal data you provide will be processed in order to provide the services and / or to deliver the requested products if you make a purchase, and in order to facilitate, even by electronic means, commercial information.
7.AMENDMENT TO THE TERMS AND CONDITIONS
We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted online. However, continued use of the site will be deemed to constitute acceptance of the new Terms and Conditions.
8. GOVERNED LAW
These Terms and Conditions and your use of the websites shall be governed by and construed in accordance with danish law. You submit to the exclusive jurisdiction of the danish courts to settle any dispute which may arise under these Terms and Conditions.